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UPS Announces Major Job Cuts and Facility Closures

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Illustration of UPS restructuring plan

News Summary

UPS has launched a significant restructuring plan, set to cut about 20,000 jobs and close 73 facilities by 2025 amid declining shipment volumes. This drastic move aims to enhance operational efficiency and save the company an estimated $3.5 billion as it reassesses its long-term relationship with Amazon, its largest but least profitable customer. The initiative, referred to as ‘Network Reconfiguration and Efficiency Reimagined,’ is expected to conclude by 2027, demonstrating UPS’s efforts to adapt to the evolving economic landscape.

Atlanta – UPS has announced a significant restructuring plan that involves cutting approximately 20,000 jobs, representing about 4% of its global workforce, in response to declining shipment volumes, particularly from its largest customer, Amazon. The job reductions are set to occur within the year 2025 and are part of a broader initiative aimed at increasing operational efficiency and profitability.

In addition to the job cuts, UPS will be closing 73 leased and owned facilities by the end of June 2025, with the possibility of identifying more closures later on. This strategic decision is designed to save the company an estimated $3.5 billion in 2025, as the company anticipates cutting its volume of Amazon shipments by over 50% by the second half of 2026. The changes come as UPS reassesses its long-term relationship with Amazon, which has spanned nearly 30 years.

UPS currently employs around 490,000 workers globally, with approximately 330,000 of those represented by Teamsters in the U.S. The plan marks a notable shift in the company’s operations, as it aims to navigate challenging macroeconomic conditions and rising tariffs affecting the shipping industry. CEO Carol Tomé highlighted that while Amazon is UPS’s largest customer, it is not the most profitable, citing the dilutive margins associated with the partnership.

In its recent earnings report, UPS reported consolidated revenues of $21.55 billion, slightly down from $21.7 billion a year earlier. For the quarter ending March 31, UPS posted earnings of $1.19 billion, or $1.40 per share, which surpassed analyst expectations of $1.44 per share. This financial performance reflects the challenges faced by the company amid a shifting shipping landscape.

The proposed job cuts and facility closures are part of a comprehensive operational overhaul referred to as “Network Reconfiguration and Efficiency Reimagined.” This initiative is expected to be completed by 2027 and aims to position UPS as a stronger, more agile company capable of adapting to ongoing economic uncertainties.

Despite these challenges and the planned changes, the details of the job cuts and closures have not yet been reported in the Georgia WARN Notice portal, which serves as a tracker for layoffs in the state. As UPS moves forward with these plans, the company is focused on optimizing its operations while navigating a competitive and evolving market.

Overall, UPS’s decision to downsize and restructure reflects its need to adapt to a rapidly changing economic environment and maintain its position within the logistics and shipping industry, as it grapples with the implications of reduced reliance on a key customer.

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